Thank you for visiting our website! We are truly grateful that you’re here. True Light Co. is committed to protecting your privacy. By using our Site, you are accepting the practices described within this Privacy Policy. If you have any concerns or questions, we invite you to contact our support team at any time using the contact information listed below.

This Privacy Policy describes how your information is collected, used, shared and processed when you visit or choose to make a purchase with www.truelightco.ca (“our Site”).

Your “Personal Information” comprises your Device Information + your Order Processing Information:

DEVICE INFORMATION

When you visit truelightco.ca, we automatically collect specific information about your device, including IP address, web browser information, time zone, and cookies that are installed on your device. We also collect information about how you interact with our Site, including pages or products that you view, and which websites or search terms referred you to our Site.

We collect information about your device using the following technologies:

Cookies: these are small files of information that a web server generates and sends to a web browser. They make your online experience easier by saving browsing data.
1. Log Files: track actions occurring on our Site, and collect data including your browser type, IP address, internet service provider, referring/exit pages, and date/time stamps.
2. Web Beacons, Tags and Pixels: these are electronic files used to record information about how you browse our Site.

ORDER PROCESSING INFORMATION:

When you make a purchase or attempt to make a purchase with our Site, we collect specific information from you, including your name, billing and shipping address, payment method information, email address and contact phone number.

We use your Order Processing Information to fulfill any orders placed through our Site. This information is used to complete payment, coordinate shipping, and communicate with you about your order progress. Our dedicated fraud prevention technologies will use your Order Processing information to screen for risk or potential fraud.

If you have signed up to receive updates from True Light Co., we will provide you with product insights, news, and information on special promotions. You may unsubscribe from our email updates at any time.

Your Device Information will assist us in screening for potential risk and fraud by verifying details such as your IP address. It can also support improvements and optimizations of our Site by generating analytics regarding how our customers interact with our Site, and by assessing the activity and success of our marketing campaigns.

We may share your Personal Information with third parties to assist us in processing and shipping your order, to approve payments, and to prevent fraud.

We use Google Analytics to understand how our clients interact with our site, to improve user experience, and to increase efficiency. To learn more about how Google uses your Personal Information, please feel free to click here: https://www.google.com/intl/en/policies/privacy/.
To opt out of Google Analytics, please follow this link: https://tools.google.com/dlpage/gaoptout.

We may be required to share your Personal Information to comply with applicable laws and regulations, respond to subpoena, search warrant or other lawful requests for information, or to otherwise protect our rights.

As outlined above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

After you place an order with our Site, we will maintain your Order Processing Information for our records, unless you request that your information be deleted.

This Privacy Policy may be updated periodically to reflect changes to our procedures, or for legal, operational, or regulatory reasons.

We are here to help! If you have questions or concerns regarding this Privacy Policy, please feel free to contact our support team at any time: support@truelightco.ca.

We appreciate your interest in our website and our True Light Co. products! We will continue to strive to protect your privacy, and to make your browsing experience enjoyable. Thank you for visiting!